Greenwich Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Greenwich Man and Van provides man and van and related removal services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, company or organisation booking or using our services.
Services means any man and van, removal, transport, loading, unloading, packing, or related services provided by Greenwich Man and Van.
Vehicle means any vehicle used by us to provide the Services.
Goods means all items, effects, furniture, equipment, boxes, and personal or business property which are handled, packed, moved, stored or otherwise dealt with by us as part of the Services.
2. Scope of Services
Greenwich Man and Van provides man and van removals and related services for domestic and commercial customers. Our services may include loading, transport, unloading, basic furniture positioning, and, if agreed in advance, limited packing and dismantling or reassembly of furniture.
Unless specifically agreed in writing in advance, our Services do not include specialist removals such as pianos, safes, fine art, antiques of high value, or items requiring special lifting, permits or equipment. We reserve the right to refuse to move any item that in our reasonable opinion poses a health and safety risk, is insufficiently packed, or is likely to cause damage to the Vehicle, property, or other Goods.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the addresses, access conditions, floors, parking, approximate volume of Goods, and any special requirements. Quotations are based on the information you provide.
3.2 Any quotation is an estimate only unless expressly stated to be a fixed price. We reserve the right to revise the price if the information supplied by you is incomplete or inaccurate, or if the circumstances on the day differ from those described at the time of booking.
3.3 A booking is only confirmed when we have accepted your request for Services and you have agreed to these Terms and Conditions. We may require a deposit to secure the booking, which will be specified at the time of confirmation.
3.4 You are responsible for ensuring that all details on the booking confirmation are correct, including dates, times, addresses, and scope of work. Any errors must be reported to us as soon as possible.
4. Access, Parking and Preparation
4.1 You must ensure that there is suitable access to both the collection and delivery addresses, including clear entryways, stairwells, lifts where applicable, and sufficient space for safe loading and unloading.
4.2 You are responsible for arranging any parking permits, suspension of parking bays, or other authorisations required for the Vehicle. Any parking charges, fines, or penalties incurred during the performance of the Services as a direct result of inadequate arrangements or restrictions will be added to your final invoice.
4.3 You must ensure that Goods are properly packed and ready for transport unless packing services have been specifically requested and confirmed. Fragile items must be adequately protected and clearly marked as fragile.
4.4 It is your responsibility to disconnect all appliances, remove fixtures, and secure or dismantle furniture where necessary, unless otherwise agreed in advance as part of the Services.
5. Payments and Charges
5.1 Our charges may be calculated on an hourly rate, a fixed price, or a combination of both, as set out in your quotation or booking confirmation.
5.2 Unless otherwise agreed in writing, payment is due either in full in advance or immediately upon completion of the Services. We may require a deposit at the time of booking, which will be deducted from the final amount due.
5.3 If the move takes longer than the booked time due to factors beyond our reasonable control, including but not limited to poor access, delays caused by you or third parties, or additional Goods not disclosed at the time of booking, we reserve the right to charge for the additional time at our standard rates.
5.4 If payment is not made when due, we reserve the right to charge interest on any overdue amounts and may withhold delivery of Goods until full payment, including any interest and additional costs, has been received.
6. Cancellations and Changes
6.1 If you wish to cancel or amend a booking, you must notify us as soon as possible. Cancellations or significant changes may be subject to charges as set out in this clause.
6.2 If you cancel more than 7 days before the scheduled date of the Services, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.
6.3 If you cancel within 7 days but more than 48 hours before the scheduled date, we may retain part or all of your deposit or charge a proportion of the quoted price to cover our reasonable costs and loss of business.
6.4 If you cancel within 48 hours of the scheduled start time, fail to be present, or are not ready when we arrive, we reserve the right to charge up to the full quoted price.
6.5 If you request changes to the date, time, or scope of the Services, we will endeavour to accommodate these changes but cannot guarantee availability. Additional charges may apply if the revised booking differs from the original in a way that affects our costs or scheduling.
7. Client Responsibilities
7.1 You must be present or represented at the collection and delivery addresses to provide access, supervise the move where necessary, and confirm that the Services have been completed.
7.2 You must not ask our staff to carry out any work that is unlawful, unsafe, or outside the agreed scope of the Services, including moving prohibited items or overloading the Vehicle.
7.3 You are responsible for checking that all Goods have been loaded and unloaded. We are not liable for items left behind or taken in error if this could have been identified by a reasonable inspection at the time.
8. Excluded and Prohibited Items
8.1 Unless expressly agreed in writing, we do not carry hazardous, illegal, or unsuitable Goods, including but not limited to explosives, flammable or corrosive substances, firearms, ammunition, chemicals, cash or currency, precious metals or stones, high-value jewellery, important documents, or perishable goods.
8.2 If we discover such items during the provision of the Services, we may remove or refuse to transport them, and you may be charged for any additional costs, delays, or losses incurred.
9. Waste, Disposal and Environmental Regulations
9.1 Greenwich Man and Van is a removal service, not a waste carrier, unless explicitly stated otherwise. We do not normally remove household waste, rubble, construction waste, or items designated as controlled waste.
9.2 Where we agree to remove unwanted items, this will be subject to waste regulations. Certain items may require disposal at licensed facilities and may attract additional charges, which will be notified to you in advance where possible.
9.3 You must not request us to dispose of items illegally or to leave items in public areas in breach of environmental or local authority regulations. We reserve the right to refuse any request that would result in unlawful dumping or fly-tipping.
9.4 You are responsible for ensuring that any items you ask us to transport to recycling or disposal centres are lawful for us to carry and dispose of. Additional charges may apply for time spent queuing, unloading, or complying with site rules at disposal facilities.
10. Our Liability
10.1 We will take reasonable care in handling and transporting your Goods. Our liability is limited as set out in this clause and may be further limited by any applicable insurance or statutory provisions.
10.2 We are not liable for loss or damage arising from your failure to adequately pack or protect Goods, your failure to remove drawers or contents where appropriate, or your failure to secure appliances, electronics, or delicate items.
10.3 We are not liable for normal wear and tear or for minor marks or scuffs to walls, floors, or door frames that may occur when moving large or heavy items through confined spaces, provided we have acted with reasonable care and skill.
10.4 We are not liable for loss or damage where this results from circumstances beyond our reasonable control, including but not limited to severe weather, traffic conditions, road closures, accidents not caused by us, or actions of third parties.
10.5 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value of the affected items, subject to any specific limitations notified to you before the Services commence.
10.6 We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss of enjoyment.
11. Claims and Notification of Loss or Damage
11.1 You must inspect your Goods and the premises as soon as reasonably possible after completion of the Services. Any visible loss or damage must be reported to us at the time of delivery or within a reasonable period thereafter.
11.2 Any claim relating to loss or damage to Goods, or damage to property, must be made in writing and accompanied by sufficient information and evidence to allow us to assess the claim, including photographs, descriptions, and proof of value where applicable.
11.3 Failure to notify us of any claim within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.
12. Insurance
12.1 We will at all times maintain any insurance required by law for the operation of our Vehicles and business.
12.2 You are responsible for ensuring that your Goods are adequately insured for transit and removal. We recommend that you check with your household or business insurer whether your existing policy covers removals, or arrange separate cover where necessary.
13. Delays, Waiting Time and Postponement
13.1 While we will use reasonable efforts to meet agreed dates and times, these are estimates only and may be affected by traffic, access issues or other factors beyond our control.
13.2 If we are delayed due to reasons outside our control, we are not liable for any resulting losses or inconvenience. Where possible, we will keep you informed of any significant delays.
13.3 Waiting time caused by factors within your control, such as keys not being available, properties not being ready, or documents not being completed, may be charged at our standard hourly rates.
14. Health and Safety
14.1 Our staff are required to follow safe working practices at all times. They may refuse to carry out any task that they reasonably believe to be unsafe or likely to cause damage to Goods or property.
14.2 You must inform us of any health and safety risks at the premises, including loose flooring, unstable staircases, low ceilings, or other hazards that might affect the safe provision of the Services.
15. Data Protection and Privacy
15.1 We will collect and use your personal information only for the purposes of providing our Services, administering your booking, handling payments, and communicating with you.
15.2 We will not sell your personal data to third parties. We may share limited information with trusted partners or contractors where necessary to deliver the Services, always in accordance with applicable data protection laws.
16. Complaints
16.1 If you have a complaint about our Services, you should raise it with us as soon as possible so that we have an opportunity to resolve the issue.
16.2 We aim to respond to complaints promptly and to work with you to reach a fair and reasonable outcome, taking into account the circumstances and these Terms and Conditions.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and Greenwich Man and Van agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the Services.
18. Amendments to these Terms
18.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices.
18.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time you confirm your booking. You are advised to review the Terms and Conditions periodically when using our Services.
19. Severability
19.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
20.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and Greenwich Man and Van in relation to the Services, and supersede all prior discussions, correspondence, and understandings.
20.2 No variation of these Terms and Conditions will be effective unless it is in writing and expressly agreed by an authorised representative of Greenwich Man and Van.
