Greenwich Man and Van Privacy Policy
This Privacy Policy explains how Greenwich Man and Van collects, uses, stores and protects personal data relating to customers and prospective customers in the Greenwich area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By using our services or contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Greenwich Man and Van customers, prospective customers and website visitors located in the Greenwich area who provide personal data to us in connection with our man and van, removals or related services. It covers personal data collected online, by telephone, in person or through any other communication method used to arrange, carry out or manage our services.
Data Controller
For the purposes of data protection law, Greenwich Man and Van is the data controller of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable law.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your full name, residential or business address, pick up and drop off addresses, and general location within the Greenwich area.
Contact preferences and communication details, such as how you prefer to be contacted and records of your communications with us, including enquiries, quotations, bookings and feedback.
Service and booking information, such as the date and time of your move or transport, details of items to be moved, special access requirements, parking information and any specific instructions you provide about the service.
Payment and transaction information, such as details of the amount charged, payment method, payment status and basic billing information. We do not store full payment card details if you pay by card; such data is processed by our chosen payment processor.
Technical and usage data, such as basic information about how you use our website or online tools, including pages visited, time and date of visits and general device information. This may involve the use of cookies or similar technologies where permitted by law.
Voluntary information, such as reviews, testimonials or any other information you choose to provide when contacting us or completing surveys or feedback forms.
How We Collect Your Personal Data
We collect personal data directly from you when you request a quotation, make a booking, contact us with an enquiry, provide feedback or otherwise communicate with us about our services. We may also collect data automatically when you visit our website, for example through cookies and similar technologies.
In some cases, we may receive personal data about you from third parties, such as someone who books a service on your behalf or a business partner arranging transport services for you. Where this happens, we will process that data in accordance with this Privacy Policy.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis to do so. Depending on the context, our lawful bases include:
Contract: where processing is necessary to enter into or perform a contract with you, for example to provide man and van services, issue quotations, manage bookings, process payments and communicate with you about your service.
Legal obligation: where we must process certain data to comply with legal or regulatory requirements, such as accounting, taxation or record keeping obligations.
Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include managing and improving our services, responding to enquiries, maintaining security, preventing fraud and pursuing or defending legal claims.
Consent: where we rely on your consent, for example for certain types of marketing or cookies. Where consent is used, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including handling enquiries, preparing quotations, confirming bookings, planning routes and logistics, delivering the man and van service and handling any follow up or aftercare.
To communicate with you, including responding to your questions, sending booking confirmations and updates, informing you about changes to our terms or policies and requesting feedback about our services.
To manage payments and invoices, including processing payments, managing refunds where necessary and maintaining accurate financial records.
To improve and develop our services, including analysing how our services are used, reviewing feedback, training staff and enhancing safety and efficiency.
To maintain security and prevent misuse, including detecting and reducing fraud, ensuring the safety of our team and customers and protecting our property and systems.
To comply with legal and regulatory requirements, including record keeping, responding to lawful requests from authorities and managing legal claims or disputes.
Data Retention
We retain personal data only for as long as needed for the purposes for which it was collected, or for as long as required to meet legal, accounting or reporting obligations. The retention period will vary depending on the type of data and the applicable legal requirements.
In general, booking and service records are kept for a period that allows us to handle queries, complaints, legal claims and tax or accounting obligations. Communication records may be retained for a reasonable period after the end of our relationship to allow us to respond to any follow up queries.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Processors and Third Parties
We may engage carefully selected third party service providers to process personal data on our behalf. These providers act as data processors and are only permitted to use the data in accordance with our instructions and for the specific purposes agreed with us.
Typical categories of processors may include payment processing providers, IT and hosting providers, customer relationship management tools, accounting and bookkeeping services and professional advisers such as auditors or legal advisers where necessary.
We require all data processors to implement appropriate technical and organisational measures to protect your personal data and to comply with applicable data protection laws. We do not sell your personal data and we do not share it with third parties for their independent marketing purposes.
International Data Transfers
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we take steps to ensure that your personal data is given an adequate level of protection. This may include using standard data protection clauses or other safeguards recognised under data protection law.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those who have a business need to know it and training staff in data protection responsibilities.
While we take reasonable precautions to protect your data, no transmission or storage system can be guaranteed to be completely secure. You are responsible for ensuring that any information you send to us is transmitted securely to the best of your ability.
Your Data Protection Rights
You have various rights in relation to your personal data under data protection law. These may include the right to:
Access your personal data and receive information about how it is processed.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no longer a lawful basis for us to keep it, subject to legal and contractual obligations.
Object to the processing of your personal data where we rely on legitimate interests and your particular situation justifies an objection.
Request restriction of processing in certain circumstances, for example while we verify the accuracy of data you believe to be incorrect.
Request the transfer of your personal data to you or to another provider in a structured, commonly used and machine readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on your consent for processing, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal data has been processed in a way that does not comply with data protection law.
Children
Our services are not directed at children and we do not knowingly collect personal data relating to anyone under the age of 18 for the purpose of providing our man and van services. If we become aware that we have collected such data inadvertently, we will take steps to delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. We encourage you to review this Policy periodically. Where appropriate, we may notify you of significant changes using reasonable methods.
