Greenwich Man And Van Service Terms and Conditions

These Greenwich Man And Van Terms and Conditions set out the basis on which our removal and transport services are provided. By making a booking, confirming a quotation, or instructing us to proceed, the customer agrees to be bound by these terms. They apply to domestic and commercial bookings, single-item collections, part-load moves, and similar transport services arranged through Greenwich man and van services. For clarity, these terms are intended to be read alongside any written quotation, booking confirmation, or agreed service notes. If there is any inconsistency, the specific booking details will normally take precedence over these general terms.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man and Van Greenwich name. References to “you” and “your” mean the customer, hirer, or person arranging the service. The contract is formed when we confirm a booking verbally or in writing, or when work starts at your instruction. It is your responsibility to review the booking details carefully before confirming, including date, time, addresses, access conditions, and any special handling requirements. We reserve the right to refuse or suspend a booking where inaccurate information has been provided or where carrying out the work would be unsafe, unlawful, or impracticable.

Nothing in these terms is intended to limit rights that cannot legally be excluded under UK law. In particular, where we provide services to consumers, we will perform with reasonable care and skill as required by applicable law. These terms are drafted for service use and are not a sales offer or guarantee of availability. By using the Greenwich van and man service, you acknowledge that moving and transport work can involve variable conditions, including access constraints, traffic, weather, parking limitations, and the condition of items being moved.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking request may be made by telephone, email, message, or any other method we make available from time to time. Estimates are provided based on the information supplied by you, including item lists, floor levels, access details, loading and unloading locations, and any need for dismantling, packing, or special handling. A quotation or estimate is not binding until it is confirmed as an accepted booking. The final price may change if the work, volume, distance, or access conditions differ from the information originally provided.

To help us provide the correct service, you must give accurate and complete information. This includes the number and type of items, whether any items are heavy, fragile, awkward, or valuable, and whether there are any narrow staircases, no-lift situations, restricted parking, long carries, or timed building access. If the booking involves waste removal or disposal, you must also disclose the nature of the materials. We may revise the quote, reassign the vehicle, or amend the crew size if the actual requirements differ from those described. Any additional time, labour, tolls, parking charges, or waiting caused by incomplete information may be charged extra.

Booking times are scheduled on the basis of estimated arrival windows rather than exact minute-by-minute guarantees. Delays may occur due to road conditions, previous jobs overrunning, weather, or circumstances beyond our control. Where possible, we will communicate material delays and may offer an amended arrival time. If you require a strict time slot due to building rules, tenancy agreements, or access limitations, this must be disclosed in advance and accepted by us in writing. The customer is responsible for ensuring that suitable arrangements are in place for access, keys, permits, lift bookings, and parking as needed.

2. Payment Terms

Unless agreed otherwise, payment is due on completion of the service or at the time stated in the booking confirmation. We may require a deposit, card pre-authorisation, or full advance payment for certain jobs, including larger moves, out-of-hours work, multi-stop journeys, or jobs requiring third-party charges to be paid upfront. Where a deposit has been taken, it forms part of the total fee and is normally non-refundable except where cancellation rights expressly apply under these terms or under mandatory consumer law. Failure to pay on time may result in the withholding of goods, suspension of future services, or recovery action.

We accept payment methods that we specify at the time of booking. Any bank charges, transfer fees, cash-handling issues, or payment processing costs incurred due to your chosen payment method may be added where lawful and where notified in advance. If a payment is declined, reversed, or disputed without reasonable grounds, you remain liable for the full amount due, including any administrative costs associated with collection. Interest and recovery costs may be added where permitted by law. We may also charge for reasonable time spent waiting for payment, producing duplicate invoices, or dealing with payment corrections caused by incorrect payer details.

If the actual service exceeds the original estimate because additional labour, extra mileage, or unforeseen delays are required, the balance will be calculated using the rates stated in the booking confirmation or, if not stated, our standard charges. All prices are normally quoted exclusive of parking charges, congestion-related expenses, road tolls, permit fees, and any disposal costs unless specifically stated otherwise. For Greenwich Man And Van bookings involving multiple addresses or mixed move-and-disposal work, the final invoice may contain separate line items so that each element of the service is clear.

3. Cancellations, Amendments, and Delays

You may cancel or amend a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided, whether a vehicle or crew has already been allocated, and whether special arrangements or third-party fees have been incurred. If you cancel at short notice, fail to provide access, or are not ready for collection at the agreed time, we may charge for lost time, travel, waiting, and any non-recoverable costs. Where we have already started work, you may be charged for the portion completed and for the return journey or additional unloading required.

We may also cancel, postpone, or amend a booking where necessary because of safety concerns, traffic disruption, vehicle breakdown, adverse weather, staff illness, or other events outside our reasonable control. If we do so, we will aim to notify you as soon as reasonably possible and, where appropriate, offer a revised booking date. We are not responsible for consequential losses arising from such delays, provided we have taken reasonable steps to minimise inconvenience. However, your statutory rights remain unaffected, and any cancellation or rescheduling will be handled in line with applicable consumer protection requirements.

If you request a change to the booking after confirmation, including a change of date, address, inventory, or service scope, we may treat this as a new booking or charge an amendment fee where justified. Changes can affect vehicle size, staffing, route, and timing, so approval is always at our discretion. For the avoidance of doubt, any service that includes Man and Van Greenwich transport may be re-quoted if the revised circumstances materially alter the work. We recommend that you notify us as early as possible if your plans change, so that we can attempt to keep fees to a minimum.

4. Liability and Care of Goods

We will take reasonable care when handling your goods, but you are responsible for ensuring that items are suitably packed, protected, and ready for transport unless we have expressly agreed to provide packing services. We are not liable for damage caused by poor packing, pre-existing defects, hidden weaknesses, items that are not fit for transport, or the natural effects of movement, vibration, or loading. Fragile, antique, glass, electronic, or high-value items should be disclosed in advance so that appropriate handling arrangements can be considered. If we agree to move such items, that agreement does not make us an insurer of their condition.

Our liability for loss or damage is limited to direct loss resulting from our negligence or breach of contract, and only to the extent permitted by law. We are not liable for indirect or consequential losses, including lost profits, loss of business, missed appointments, replacement hire costs, or emotional distress, except where such exclusion is not lawful. Where items are moved in accordance with your instructions, you accept responsibility for any risks arising from those instructions, including requests to use particular entry routes, to stack items in a certain way, or to proceed despite limited access. You must also ensure that all items are legally owned by you or that you have authority to arrange their transport.

We may refuse to move items that are unsafe, prohibited, excessively heavy for the available crew and equipment, or inadequately described. This includes but is not limited to hazardous materials, weapons, pressurised containers, flammable substances, and items contaminated by pests, mould, or bodily fluids. If we discover such items during the job, we may stop work immediately and charge for time already spent. The customer must tell us in advance about any item requiring special handling, extra protective equipment, or a second crew member. These conditions apply equally to standard removals and to any Greenwich van and man assignment where the contents are mixed or uncertain.

5. Waste Regulations and Disposal Services

Where we provide waste collection or disposal as part of the service, the customer is responsible for giving an accurate description of the waste and confirming that it is legal for us to collect and transport. Waste must not include hazardous substances unless we have expressly agreed in writing and are lawfully permitted to handle them. The customer warrants that the waste is not stolen, contaminated, explosive, radioactive, or otherwise prohibited. We may refuse any load that is misdescribed, unsafe, or incompatible with our licensing, insurance, or duty of care requirements.

Waste must be presented in a manner that allows it to be collected safely and, where necessary, sorted or separated. You may be required to identify items that should be reused, recycled, donated, or disposed of. If we are instructed to remove waste from your premises, you remain responsible for confirming that the waste transfer is lawful and that you have authority to dispose of it. Where required by law, we may issue or obtain waste transfer notes, retain records of disposal, and ask you for supporting information. Any charges associated with lawful disposal, landfill, recycling, or specialist handling may be passed on to you if not already included in the quote.

We operate in accordance with applicable UK waste regulations and expect customers to comply with their own obligations under the law. Fly-tipped waste, illegally dumped materials, and items collected from unknown sources will not be accepted. If there is any doubt about whether an item is waste or whether it can be transported, you must disclose this before the job begins. By booking a Greenwich Man And Van waste-related service, you confirm that the materials described are accurate and that you accept responsibility for any penalties or costs arising from false or incomplete declarations, unless those arise from our own fault.

6. Customer Responsibilities

You must ensure that the collection and delivery points are accessible and safe. This includes arranging parking permission where needed, unlocking gates or doors, protecting floor surfaces if required, and making sure that children, pets, and vulnerable persons are kept clear of the work area. If a job cannot proceed because access is blocked, the vehicle cannot park safely, or the property conditions are unsuitable, we may charge waiting time or cancellation fees. You are also responsible for ensuring that the destination is ready to receive the items at the agreed time.

It is your duty to be present, or to appoint a representative with authority to make decisions on your behalf, at the start and completion of the job if required. Where you are not present, you accept that our records, photographs, notes, or driver reports may be relied upon to confirm what was moved, the condition observed, and the time spent. If you ask us to leave items unattended, place them in a particular room, or deliver them to a third party, you do so at your own risk unless we agree otherwise in writing. You should inspect goods promptly after delivery and notify us of any issue within a reasonable time.

Any equipment, packaging, or property supplied by us remains our property unless otherwise agreed. You must not use our equipment improperly or allow others to interfere with loading, securing, or unloading. If you provide your own helpers, you remain responsible for their actions and safety, unless we expressly accept supervisory control. These responsibilities apply to all bookings under the Greenwich man and van name, including move-only, collect-only, and combined service jobs. Failure to comply with these responsibilities may affect our ability to complete the service and may increase your charges.

7. Complaints, Governing Law, and General Provisions

If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible so that we can investigate. We may request supporting evidence, including photographs, item descriptions, timing details, and any relevant notes. We will consider complaints fairly and aim to resolve them within a reasonable period. Failure to report an issue promptly may make it more difficult to assess what happened and may limit our ability to offer a remedy. Nothing in this section affects your statutory rights where they apply.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force so far as legally possible. No waiver of any breach shall be treated as a waiver of any later breach. We may update these terms from time to time, but the version in force at the time of your booking will usually apply to that job unless a change in law requires otherwise. Any notices or communications related to the booking may be given electronically or in writing, depending on the contact details supplied at the time of booking.

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By proceeding with a booking for Greenwich Man And Van, you confirm that you have read, understood, and accepted these terms. They are intended to provide a clear legal framework for a professional service and to ensure that both parties understand their obligations before work begins.